- Z-acc's blog

01/19/2010

i dont like saqib or hamze at all!!!!

19 Jan 2010 12:30:45

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Measuring Customer Service - Sales renewal rates Repeat business (people keep going/coming back to the store) - NO. of queries or complaints about your product or service You know how good you are by how much complaints you get - No. of complaints about your employees You know how good an employee is by how much complaints he/she gets - NO. of damaged or faulty goods returned Measure how good customer service is by measuring how much products are sent back. - Average order-fulfilment times Measure how good customer service is by measuring order-fulfilment times. - No. of contacts with a customer each...

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Sales renewal rate I go back to Tesco because of good service or products NO. of queries or complaints about your product or service I took a product back to a shop because it had been used. No. of complaints about your employees I complained about a bus driver that was rude and kept on stalling the bus NO. of damaged or faulty goods returned I took a pair of shoes back to a store because one of them had a hole in it. Average order-fulfilment times When a friend ordered products from Tesco, the lorry got the wrong address...

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