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01/05/2010
fluke!!!!!!!
5 Jan 2010 12:16:01
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Measuring Customer Service
- Sales renewal rates Repeat business (people keep going/coming back to the store) - NO. of queries or complaints about your product or service You know how good you are by how much complaints you get - No. of complaints about your employees You know how good an employee is by how much complaints he/she gets - NO. of damaged or faulty goods returned Measure how good customer service is by measuring how much products are sent back. - Average order-fulfilment times Measure how good customer service is by measuring order-fulfilment times. - No. of contacts with a customer each...
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