I was asked (in a restaurant) how my meal was and how the waiter was.
I answered a questionnaire on a shop and how good its products and customer service is.
I have left a comment(s) of a hotel
A friend of mine in a local shop gave feedback on products and other members of staff.
A staff member in a local shop of mine, pretended to be a Customer and gives feedback on the staff.
I sent a complaint letter to a store/shop after being shouted at by a member of staff.
I sent a compliment letter to a store/shop after a member of staff helped me with whatever I needed
I go back to Tesco because of good service or products
I took a product back to a shop because it had been used.
I complained about a bus driver that was rude and kept on stalling the bus
I took a pair of shoes back to a store because one of them had a hole in it.
When a friend ordered products from Tesco, the lorry got the wrong address and took very long.
I keep going back to a store which has poor customer service to see if there had been a change.
If I like a product very much, I buy this product a lot.
I waited a long time for my food at a restaurant.
•Sales renewal rates
Repeat business
•NO. of queries or complaints about your product or service
You know how good you are by how much complaints you get
•No. of complaints about your employees
You know how good an employee is by how much complaints he/she gets
•NO. of damaged or faulty goods returned
Measure how good customer service is by measuring how much products are sent
Back.
•Average order-fulfilment times
Measure how good customer service is by measuring order-fulfilment times.
•No. of contacts with a customer each month
The more customer contact received usually means the worse customer service there
Is.
•Volume of marketing material sent out and responses generated
More replies/uses of materials you get the better you are.
•Time taken from order to delivery
The quicker you are the better customer service is.
- Sales renewal rates
Repeat business (people keep going/coming back to the store)
- NO. of queries or complaints about your product or service
You know how good you are by how much complaints you get
- No. of complaints about your employees
You know how good an employee is by how much complaints he/she gets
- NO. of damaged or faulty goods returned
Measure how good customer service is by measuring how much products are sent back.
- Average order-fulfilment times
Measure how good customer service is by measuring order-fulfilment times.
- No. of contacts with a customer each month
The more customer contact received usually means the worse customer service there is.
- Volume of marketing material sent out and responses generated
More replies/uses of materials you get the better you are.
- Time taken from order to delivery
The quicker you are the better customer service is.
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